Privacy Policy

Epic Integrative Health Services (“Epic Integrative Health Services,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us through our website, online forms, and related digital services.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or otherwise interact with us online.

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1. Information We Collect

We may collect the following categories of information:

Information You Provide Voluntarily

We may collect information you submit directly to us, such as:

• your name

• email address

• phone number

• mailing address

• appointment request details

• information submitted through contact forms

• other information you choose to provide

 

Automatically Collected Information

When you visit our website, we may automatically collect certain technical information, including:

• IP address

• browser type

• device type

• operating system

• pages visited

• date and time of visit

• referring website

• general usage and analytics data

 

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve site functionality, understand website traffic, and enhance user experience.

 

2. How We Use Information

We may use the information we collect to:

• respond to inquiries and requests

• schedule or manage consultations or appointments

• provide customer service

• improve our website and user experience

• monitor site performance and analytics

• communicate with you about services, updates, or practice information

• maintain the security and integrity of our website

• comply with legal and regulatory obligations

 

3. No Guarantee of Confidentiality Through Website Forms

Please do not submit sensitive medical, clinical, or urgent information through general website contact forms unless specifically instructed to do so through a secure method.

Submitting information through a website contact form, email, or other non-secure method may not be the same as communicating through a secure patient portal or protected clinical system.

 

4. Health Information and HIPAA

If you become a client of Epic Integrative Health Services, certain health information may be protected under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), where applicable.

This website Privacy Policy applies to website and online interactions. It does not replace our Notice of Privacy Practices, which separately explains how protected health information may be used and disclosed, along with your privacy rights under HIPAA. HHS provides model notices for covered providers and explains that covered providers must give patients a clear notice of privacy practices.

 

5. How We Share Information

We do not sell your personal information.

We may share information in the following circumstances:

with service providers who help operate our website or business
with scheduling, form, hosting, or technology vendors acting on our behalf
when required by law, subpoena, court order, or legal process
to protect our rights, safety, or property
in connection with a business transition such as a merger, acquisition, or asset transfer, if applicable

Any sharing of protected health information, where applicable, will be governed by HIPAA and other applicable laws.

 

6. Third-Party Services

Our website may use third-party tools or services, such as:

• website hosting providers

• appointment request platforms

• contact form providers

• analytics services

• embedded maps

• social media links or integrations

These third parties may collect information according to their own privacy policies. We encourage you to review those policies before using third-party tools or platforms.

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7. Data Security

We take reasonable administrative, technical, and physical measures to help protect the personal information we collect. However, no website, email transmission, or online platform can be guaranteed to be completely secure.

The FTC notes that businesses are expected to safeguard personal information and can face enforcement if they misrepresent their privacy or security practices.

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8. Your Choices

You may:

choose not to submit information through website forms
disable cookies in your browser settings, though some website functions may be limited
contact us to request updates or corrections to information you have submitted, where applicable

9. Children’s Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information directly from children through the website without appropriate authorization.

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10. External Links

Our website may contain links to third-party websites. We are not responsible for the privacy or security practices of those websites. Please review their privacy policies separately.

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11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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12. Contact Us

If you have questions about this Privacy Policy or our website privacy practices, please contact us